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Wholesale Support Operations Coordinator

Wholesale Support Operations Coordinator

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Job Post Information* : Posted Date 
Customer Service

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Bedrock Manufacturing Europe BV is a subsidiary of Bedrock Inc., which owns the Filson and Shinola brands.

We are looking for a conscientious, energetic team-player, to join our small team in our Amsterdam office. The main responsibilities of this role include coordinating the needs of our sales team as well as assisting with operational tasks.


In this role, reporting to our Operations Manager, he/she will be the main point of contact for our wholesale accounts and sales managers.



The position also liaises with our planning & IT teams in Seattle (Filson) and Detroit (Shinola) as well as our 3rd party warehouse & logistics centre.



  • Support the wholesale sales team with order management, i.e. entering, reviewing & processing orders; setting up & maintaining customer accounts.
  • Coordinate between various teams to ensure timely and seamless processes for delivery, shipping, invoicing, etc.
  • Ensure compliance of customer order requirements, i.e. shipping methods comply with purchase terms and/or inbound guidelines agreed with customer.
  • Manage our item master data in Microsoft Dynamics AX
  • Ensure the highest levels of service in communicating with customers & sales teams, and resolving issues that may arise.
  • Obtain customer authorizations to proceed with orders and resolve order issues.Assist credit control department with collections when required.
  • Perform other related duties and special projects as assigned.



  • HBO or equivalent education/work experience.
  • 2+ years previous experience in a B2B customer service role within a wholesale business.
  • Advanced knowledge and use of Microsoft Office.
  • Highly organised with a positive attitude and ability to handle customer situations in a calm and professional manner.
  • Strong listener who will understand situations and apply the correct priority and sense of urgency to the approach/solution.
  • Ability to offer outstanding customer service to wholesale partners with a professional and personable demeanour.
  • Ability to multi-task efficiently, prioritise tasks and stay organized in a fast-paced, dynamic environment.
  • Ability to work collaboratively as a strong team-player while also being able to work independently.
  • Strong computer skills and ability to adapt to new platforms and software programs.
  • Excellent written and verbal communication skills in English.
  • Knowledge of French or German is considered an asset.
  • Experience with Microsoft Dynamics AX 2012 R3 is considered an asset.
  • Enjoy working in an international environment.


Note: Bedrock Manufacturing/Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request

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