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Customer Care Coordinator

Customer Care Coordinator

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Job Post Information* : Posted Date 
Customer Service

More information about this job


Bedrock Manufacturing Europe BV is a subsidiary of Bedrock Inc., which owns the Filson and Shinola brands.

We are looking for a conscientious, energetic team-player, to join our small team in our Amsterdam office. The main responsibilities of this role include managing our customer service needs.


In this role, reporting to our Operations Manager, he/she will be the main point of contact for our customers: primarily e.commerce and retail store customers.



The position interfaces with sales and logistics to ensure high-quality service to our customers.


  • Serve as key point of contact for enquiries from our customers.
  • Process customer e.commerce orders in Magento, including pre-release fraud verification.
  • Respond to customer care communications via e-mail, phone or chat.
  • Manage customer repairs, replacements & returns, including tracking & logging.
  • Coordinate general office shipments.
  • Perform other tasks as assigned.


  • HBO or equivalent education/work experience.
  • 2+ years previous experience in a customer service role.
  • Advanced knowledge and use of Microsoft Office
  • Highly organised with a positive attitude and ability to handle customer situations in a calm and professional manner.
  • Strong listener who will understand situations and apply the correct priority and sense of urgency to the approach/solution.
  • A team player able to multi-task and work well under pressure.
  • Excellent written and verbal communication skills in English.
  • Knowledge of French or German is considered an asset.
  • Enjoy working in an international environment.
  • Experience with Magento is considered an asset.

Bedrock/Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. I you need assistance on an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.



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