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Seasonal Returns Processor

Seasonal Returns Processor

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Shipping and Receiving

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The Returns Processor is responsible for accurately processing product returns.


  • Receiving returns, inspecting products and documenting return details i.e. date, quantity, condition, etc...
  • Accurately processing credit card refunds and store credits following warranty specifications.
  • Creating invoice for customers and updating on status of repairs
  • Assisting Customer Service inquiries regarding product returns and repairs.
  • Processing repairs in the appropriate software, i.e. Access, Repair Shop, and AX
  • Working with the watch repair team to manage watch repairs.
  • Watch strap repairs
  • Filling
  • Organizing and maintaining inventory to optimize space usage.
  • Preparing products for shipping including packaging and creating shipping labels.
  • Meeting product processing expectations
  • Closing repairs from repair shop


  • High School Diploma/GED required
  • Some college experience preferred
  • Proficient in Microsoft Office
  • Has a sense of urgency to complete time sensitive projects/tasks

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.



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