Shinola

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Customer Service Coordinator

Customer Service Coordinator

ID 
2018-1988
# of Openings 
1
Job Locations 
NL-Amsterdam
Job Post Information* : Posted Date 
1/16/2018
Category 
Customer Service
Company 
Shinola

More information about this job

Overview

Bedrock Manufacturing Europe BV is a subsidiary of Bedrock Inc., which owns the Filson and Shinola brands.

 

We are looking for a conscientious, energetic team-player, to join our small team in our Amsterdam office. The main responsibilities of this role include managing our customer service needs in the EMEA region.

In this role, reporting to our Senior Operations Manager, he/she will be the main point of contact for our customers: primarily e-commerce and retail store customers, but will occasionally field requests from wholesale customers as well.

 

The position interfaces with sales and logistics to ensure high-quality service to our customers.

Responsibilities

  • Serve as key point of contact for enquiries from customers.
  • Process e-commerce orders in Magento, including fraud verification.
  • Respond to customer care communications via e-mail, phone or chat.
  • Coordinate customer repairs, replacements, returns & refunds.
  • Track & log all repairs and provide monthly report detailing issues.
  • Conduct regular spot-checking & testing of our e-commerce sites.
  • Handle customer complaints.
  • Perform other tasks as assigned.

Qualifications

  • HBO or equivalent education/work experience.
  • 2+ years previous experience in a customer service role.
  • Advanced knowledge and use of Microsoft Office
  • Highly organised with a positive attitude and ability to handle difficult customer situations in a calm and professional manner.
  • Strong listener who will understand situations and apply the correct priority and sense of urgency to the approach/solution.
  • A team player able to multi-task and work well under pressure.
  • Excellent written and verbal communication skills in English.
  • Knowledge of French or German is considered an asset.
  • Enjoy working in an international environment.
  • Experience with Magento is considered an asset.
  • Experience with AX or a similar ERP system is considered and asset

Bedrock/Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. I you need assistance on an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

 

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