Shinola

  • Retail IT Service Desk- Support

    Job Locations US-MI-Detroit
    Job Post Information* : Posted Date 1 month ago(1 month ago)
    ID
    2018-2338
    # of Openings
    1
    Category
    Information Technology
    Company
    Shinola
  • Overview

    The IT Service Desk Support is primarily responsible is to provide first level support in our retail stores.

    Responsibilities

    • Serve as the first point of contact for end users seeking assistance for IT related issues either in person, by email or over the phone
    • Log problems, activity and resolution in each ticket
    • Provide retail support such as on/off-boarding of employees
    • Troubleshoot and manage basic hardware, software or network related issues
    • Determine the best solution based on the issue and details provided by the user
    • Walk the user through the problem-solving process
    • Recognizing and escalating issues to tier 2 support with all pertinent information
    • Identify common issues from in-coming tickets
    • Ability to spot critical issues and prioritize tickets accordingly
    • Improve customer service, perception and satisfaction
    • Fast turnaround of customer requests
    • Ability to work in a team and communicate effectively

    Qualifications

    • Associate degree preferred
    • 2+ years’ experience in IT-related position in a retail environment
    • Excellent customer service skills
    • Strong verbal communication and problem-solving skills
    • Ability to multi-task
    • Ability to work with cross functional teams – across multiple functions

    Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. I you need assistance on an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

     

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