Shinola

  • Customer Returns/ Inventory Supervisor

    Job Locations US-MI-Detroit
    Job Post Information* : Posted Date 2 weeks ago(11/5/2018 12:15 PM)
    ID
    2018-2487
    # of Openings
    1
    Category
    Warehouse/Material handling
    Company
    Shinola
  • Overview

    The Customer Returns Supervisor is responsible for providing quality and efficient customer service to all internal and external customers by ensuring returns are processed timely and through daily management of returns team.  

    Responsibilities

    Manages the work-flow of inbound packages

    Ensures that all required processing timelines are being met

    Proactively solving issues that will prevent returns not meeting required precessing deadlines

    Trains, mentors, and coaches the team

    Delegrates and monitor employee productivity. Provide timely feedback regarding employee performance

    Works cross functionally with accounting on customer credits

     

    Qualifications

    • Excellent verbal and communication skills
    • Previous experience with Salesforce and Microsoft AX
    • Previous supervisor experience
    • Strong problem-solving skills
    • Proficient in Microsoft office
    • High School Diploma required
    • Bachelor's Degree preferred

    Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. I you need assistance on an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

     

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